Returns and Refund Policy
Please read the information below to understand the conditions and process for returning products and how to process refunds for returned orders.
As we only ship within the United States, our return policies also apply only within the United States.
RETURN
Return Conditions and Timeframe:
Torisp accepts return requests for both defective and non-defective item.
To be eligible for a return, the item must be in its original condition as when it was delivered, meaning it has not been used, washed, or altered. Please retain the product packaging, tags, and accessories for the return.
Requests must be submitted within 30 calendar days of delivery date. Items are not eligible for return or exchange after this time.
Free returns – how it works:
To initiate a return, contact support@torisp.shop within 30 calendar days of delivery with your order number, item to be returned and reason for return, please attach photos of the defective items.
- We will take 1–2 business days to review your request, and provide a prepaid return label for you to download and print. We will cover the return shipping costs and will not deduct them from the refund.
- Carefully pack the return item, including the original box, tags, and accessories, and affix the return label.
- Drop it off with the carrier on the return label provided.
- We do not charge any restocking or processing fees.
Inspect returned items:
Depending on where you send it, the time it may take for your returned items to reach us may vary. You can proactively check the status of your return package using the tracking number to see its location and when it is delivered.
Returns are inspected within 2-3 business days of the package’s arrival, and you will be notified as soon as the inspection is complete.
EXCHANGE
The product conditions of the exchange policy are similar to the return policy. The time limit for requesting an exchange is 30 days from the date of delivery. There is no charge for you to receive a replacement product.
When there is a request for an exchange, please contact us via email: support@torisp.shop.
REFUND
Refund Processing:
If the returned item passes inspection, you will also receive a notification that the refund has been approved. If approved, refunds are processed within 3-5 business days. You will receive a notification once we have issued the refund.
Refund Amount and Method:
We will refund the amount you paid for the returned items. The original shipping fee paid will only be refunded if the return is due to an error on our part (damaged during delivery, defective, not as described, or incorrect item delivered).
The refund will be credited to the original payment method: Paypal or Credit/Debit Card (including gift orders).
Late refund (if applicable):
If the expected timeframe has passed and you have not yet received your refund, please first contact your card issuer or bank, as it may take a few additional business days for the refunded amount to appear in your account. If you still have questions or require assistance regarding the refund, please contact us via email at support@torisp.shop.
Problem with Your Item?
If the item you receive is defective or has an issue, please contact Torisp as soon as possible for assistance.
Torisp
Address: 8212 Collier Rd, Powell, Tennessee 37849, United States
Phone: +1 (865) 252-1828
Email: support@torisp.shop
Support Times: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time).